Advisor Voice (RVC) | Jio Career | BPO Jobs Work From Home 2022
Post Name : Advisor Voice (RVC) [70536471
- Posted Date :
04 Aug 2022
- Function/Business Area :
Customer Service
- Location :
RVC Advisor Kolkata 2_1,Kolkata 10 - Park Street,West Bengal
- Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
- Education Requirement :
10 + 2 / Graduation degree in any discipline - Experience Requirement :
6 months - 2 years (Minimum 6 months experience in BPO is mandatory) - Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset - Customer Service : Customer Service team plays a key role in ensuring that we create a world class digital experience for our customers. As a part of the Customer Service team, you will interact with our customers, understand their problems, identify the gaps and take action to deliver a world class digital experience. We are looking at prospects who can: Provide real time resolution for 100% customer queries Operate on real-time customer self-service model (RTSS) Set-up customer help desk to handle queries from millions of customers Provide seamless platform based on-boarding & achieve CAF activation TAT for the customers Ensure 100% SIM Provisioning to achieve error free handset activation
- Location Map : RVC Advisor Kolkata 2_1,Kolkata 10 - Park Street,West Bengal
